Terms & Conditions
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your use of services provided by Bombay Flavors LLC ("we," "us," "our," or "Company"), a catering and food service company located at Fremont, California, operating the website www.bombayflavors.com ("Website") and providing catering services, food delivery, and related culinary services ("Services").
By accessing our Website, placing an order, or using our Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services or Website.
2. Services Description
Bombay Flavors LLC specializes in:
• Catering Services: North Indian cuisine, Indo-Chinese dishes, and Bombay street food for events
• Food Delivery: Limited delivery services within our designated service area
• Event Planning Assistance: Menu consultation and event coordination
• Custom Menu Development: Tailored menus for specific dietary requirements and event needs
3. Eligibility and User Requirements
• You must be at least 18 years old to enter into contracts with us
• You must provide accurate and complete information when placing orders
• You are responsible for maintaining the confidentiality of your account information
• You agree to accept responsibility for all activities under your account
4. Service Area and Availability
• Our primary service area is Fremont, California and all areas within a 50-mile radius
• Service availability may vary based on location, date, and capacity
• We reserve the right to decline service outside our designated area
• Holiday and peak season availability may be limited
5. Ordering and Booking Process
5.1 Order Placement
• All orders must be placed through our Website, phone, or email
• Orders are subject to availability and confirmation
• We reserve the right to refuse service at our discretion
5.2 Order Confirmation
• Orders are confirmed only upon receipt of required deposit
• Confirmation details will be provided via email or written communication
• Changes to confirmed orders must be requested at least 72 hours in advance
5.3 Guest Count and Order Changes
• Final guest count must be confirmed 48 hours before event
• Additional charges apply for guest count increases over 10% of original order
• Menu changes may not be possible within 48 hours of event date
5.4 Minimum Order Requirements
• Currently, we do not have minimum order requirements
• This policy may change with advance notice
• Delivery charges may apply based on location and order size
6. Payment Terms
6.1 Payment Methods
We accept the following payment methods:
• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Cash (for specific services)
• Zelle
• Venmo
• PayPal
6.2 Payment Schedule
• Deposit:50% deposit required to confirm booking
• Final Payment: Balance of 50% due on the day of delivery/event
• Delivery Orders: Full payment due upon delivery or pickup
6.3 Late Payment
• Since we require 50% advance payment and balance on delivery date, late payment fees do not typically apply
• Services may be suspended for overdue accounts in exceptional circumstances
• Collection costs may be charged to Customer for any outstanding amounts
7. Cancellation and Refund Policy
7.1 Customer Cancellation
• More than 7 days: 90% refund of deposit (10% cancellation fee retained)
• 3-7 days: No refund of deposit
• Less than 3 days or day of event: Full order value charged (100% of total order amount)
7.2 Company Cancellation
• We may cancel due to weather, illness, or unforeseen circumstances
• Full refund provided if we cancel
• We will attempt to provide alternative solutions
7.3 Force Majeure
• No liability for delays/cancellations due to acts of God, government regulations, pandemic restrictions, or other circumstances beyond our control
8. Food Safety and Health Disclaimers
8.1 Food Allergies and Dietary Restrictions
• Customer Responsibility: You must inform us of all food allergies and dietary restrictions at time of booking
• Cross-Contamination: Our kitchen handles nuts, dairy, gluten, and other allergens
• No Guarantee: We cannot guarantee allergen-free food preparation
• Liability: Customer assumes all risk related to food allergies
8.2 Food Safety and Temperature
• All food is prepared following local health department guidelines
• Hot food items must be consumed within 2 hours of delivery to ensure safety
• Food must be maintained at proper temperatures during service
• We are not responsible for food safety after delivery/service
• Proper food handling and storage is Customer's responsibility post-delivery
• We are not responsible for food safety of leftovers or food stored beyond recommended time limits
8.3 Special Dietary Requests
• Custom dietary accommodations are provided on best-effort basis without guarantee
• We cannot guarantee complete elimination of allergens from dishes
• Customer should verify ingredients if dietary restrictions are critical
• Menu items may vary based on seasonal ingredient availability
8.4 Health and Medical Conditions
• Customers with severe food allergies or medical conditions should consult healthcare providers
• We recommend having emergency medication available at events
• We are not liable for medical emergencies related to food consumption
9. Delivery and Setup Terms
9.1 Delivery
• Delivery times are estimates and may vary due to traffic and weather
• Customer must be present to receive delivery
• Additional charges apply for delivery outside standard service area
• We reserve the right to reschedule deliveries due to unsafe conditions
9.2 Setup and Equipment
• Setup services available for additional fee
• Customer responsible for providing adequate space and utilities
• We are not responsible for damage to Customer's property during setup
• Equipment must be returned in original condition
9.3 Venue Requirements and Access
• Customer must ensure venue permits outside catering
• Customer responsible for obtaining necessary permits
• Venue must meet basic health and safety requirements
• Customer must ensure venue access, parking, and loading areas are available at scheduled delivery times
• Customer responsible for providing adequate electrical outlets and water access if required for our services
• We are not responsible for delays caused by venue access issues or inadequate facilities
9.4 Weather and Seasonal Considerations
• Outdoor events may be affected by weather conditions. Alternative indoor arrangements are customer's responsibility
• Seasonal menu variations may occur based on ingredient availability
• We will communicate any seasonal
10.1 Company Property
• All content on our Website is proprietary to Bombay Flavors LLC
• Recipes, menus, and culinary techniques are trade secrets
• Logo, brand name, and marketing materials are protected trademarks
• Unauthorized use of our intellectual property is prohibited
10.2 Customer Content
• Customer may share photos/reviews of our food on social media
• We may use Customer photos/testimonials for marketing with permission
• Customer retains rights to original content they create
11. Image and Marketing Disclaimer
Image Disclaimer: All food images displayed on our website, marketing materials, and social media platforms are for illustrative and reference purposes only. These images may include stock photography, styled food photography, or enhanced images that may not represent the exact appearance, portion size, or presentation of the actual food items served. The actual appearance, color, texture, and presentation of food items may vary from the images shown. Bombay Flavors LLC does not guarantee that the actual food products will match the images displayed. All images are the property of Bombay Flavors LLC or used under appropriate licensing agreements.
Marketing Materials:
We may use customer photos, testimonials, and event images for promotional purposes with appropriate consent. Customers retain rights to their original content while granting us permission to use such content for marketing our services.
12. Limitation of Liability
12.1 General Limitations
• Our liability is limited to the amount paid for Services
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for lost profits, business interruption, or personal injury
• Liability limitations apply to the fullest extent permitted by law
12.2 Food-Related Incidents
• Customer assumes all risk for food-related illness or injury
• We are not liable for allergic reactions or dietary-related health issues
• Customer responsible for informing guests of potential allergens
12.3 Event and Property-Related Issues
• We are not responsible for venue-related problems
• Weather-related cancellations beyond our control are not our responsibility
• We are not liable for event success or attendance
• Customer responsible for any damage to our rental equipment or property during events
• We are not responsible for issues with other vendors at customer events
• We are not liable for third-party vendor performance or coordination
13. Indemnification
Customer agrees to defend, indemnify, and hold harmless Bombay Flavors LLC, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:
• Customer's use of our Services
• Violation of these Terms by Customer
• Food allergies or dietary restrictions not properly disclosed
• Injury to persons or property at Customer's event
• Customer's violation of applicable laws or regulations
• Misrepresentation of information provided to us
14. Privacy and Data Protection
14.1 Information Collection
• We collect information necessary to provide Services
• Personal information is used only for business purposes
• We do not sell or share personal information with third parties
• Data retention follows industry standards
14.2 Marketing Communications
• We may send promotional emails and offers
• Customer may opt-out of marketing communications
• We respect Customer privacy preferences
15. Dispute Resolution
15.1 Governing Law
• These Terms are governed by the laws of California
• Any disputes will be resolved in the courts of Alameda County, California
15.2 Complaint Process
• Complaints must be submitted in writing within 30 days
• We will investigate and respond within 10 business days
• Good faith effort will be made to resolve disputes amicably
15.3 Arbitration
• Disputes exceeding $1,000 may be subject to binding arbitration
• Arbitration will be conducted under California Arbitration Act
• Customer waives right to jury trial for arbitrated disputes
16.Website Terms
16.1 Website Use and Security
• Website is for informational and ordering purposes only
• Customer must provide accurate information
• Unauthorized use of Website is prohibited
•We are not responsible for data breaches or unauthorized access to customer accounts beyond our reasonable control
• Website glitches or technical issues may affect order processing - customers should confirm orders via phone or email
16.2 Online Ordering System
• Online orders are subject to confirmation and availability
• Technical issues may occasionally affect the ordering system
• Customers should verify order details before finalizing
• We recommend contacting us directly for large or complex orders
16.3 Third-Party Links and Services
• Our Website may contain links to third-party sites
• We are not responsible for third-party content or services
• Third-party terms and conditions apply to their services
• Payment processing through third-party providers is subject to their terms and security measures
16.4 Website Availability
• We strive for continuous Website availability
• Temporary interruptions may occur for maintenance
• We are not liable for Website downtime or technical issues
17. Modification of Terms
• We reserve the right to modify these Terms at any time
• Updated Terms will be posted on our Website
• Continued use of Services constitutes acceptance of modified Terms
• Material changes will be communicated to existing customers
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between Customer and Bombay Flavors LLC regarding the Services, superseding all prior agreements and understandings.
20. Contact Information
For questions about these Terms or our Services, please contact us:
Bombay Flavors LLC
Address: Fremont, California
Phone: +1 510 714 4642
Email: contact@bombayflavors.com
Website: www.bombayflavors.com
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your use of services provided by Bombay Flavors LLC ("we," "us," "our," or "Company"), a catering and food service company located at Fremont, California, operating the website www.bombayflavors.com ("Website") and providing catering services, food delivery, and related culinary services ("Services").
By accessing our Website, placing an order, or using our Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services or Website.
2. Services Description
Bombay Flavors LLC specializes in:
• Catering Services: North Indian cuisine, Indo-Chinese dishes, and Bombay street food for events
• Food Delivery: Limited delivery services within our designated service area
• Event Planning Assistance: Menu consultation and event coordination
• Custom Menu Development: Tailored menus for specific dietary requirements and event needs
3. Eligibility and User Requirements
• You must be at least 18 years old to enter into contracts with us
• You must provide accurate and complete information when placing orders
• You are responsible for maintaining the confidentiality of your account information
• You agree to accept responsibility for all activities under your account
4. Service Area and Availability
• Our primary service area is Fremont, California and all areas within a 50-mile radius
• Service availability may vary based on location, date, and capacity
• We reserve the right to decline service outside our designated area
• Holiday and peak season availability may be limited
5. Ordering and Booking Process
5.1 Order Placement
• All orders must be placed through our Website, phone, or email
• Orders are subject to availability and confirmation
• We reserve the right to refuse service at our discretion
5.2 Order Confirmation
• Orders are confirmed only upon receipt of required deposit
• Confirmation details will be provided via email or written communication
• Changes to confirmed orders must be requested at least 72 hours in advance
5.3 Guest Count and Order Changes
• Final guest count must be confirmed 48 hours before event
• Additional charges apply for guest count increases over 10% of original order
• Menu changes may not be possible within 48 hours of event date
5.4 Minimum Order Requirements
• Currently, we do not have minimum order requirements
• This policy may change with advance notice
• Delivery charges may apply based on location and order size
6. Payment Terms
6.1 Payment Methods
We accept the following payment methods:
• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Cash (for specific services)
• Zelle
• Venmo
• PayPal
6.2 Payment Schedule
• Deposit:50% deposit required to confirm booking
• Final Payment: Balance of 50% due on the day of delivery/event
• Delivery Orders: Full payment due upon delivery or pickup
6.3 Late Payment
• Since we require 50% advance payment and balance on delivery date, late payment fees do not typically apply
• Services may be suspended for overdue accounts in exceptional circumstances
• Collection costs may be charged to Customer for any outstanding amounts
7. Cancellation and Refund Policy
7.1 Customer Cancellation
• More than 7 days: 90% refund of deposit (10% cancellation fee retained)
• 3-7 days: No refund of deposit
• Less than 3 days or day of event: Full order value charged (100% of total order amount)
7.2 Company Cancellation
• We may cancel due to weather, illness, or unforeseen circumstances
• Full refund provided if we cancel
• We will attempt to provide alternative solutions
7.3 Force Majeure
• No liability for delays/cancellations due to acts of God, government regulations, pandemic restrictions, or other circumstances beyond our control
8. Food Safety and Health Disclaimers
8.1 Food Allergies and Dietary Restrictions
• Customer Responsibility: You must inform us of all food allergies and dietary restrictions at time of booking
• Cross-Contamination: Our kitchen handles nuts, dairy, gluten, and other allergens
• No Guarantee: We cannot guarantee allergen-free food preparation
• Liability: Customer assumes all risk related to food allergies
8.2 Food Safety and Temperature
• All food is prepared following local health department guidelines
• Hot food items must be consumed within 2 hours of delivery to ensure safety
• Food must be maintained at proper temperatures during service
• We are not responsible for food safety after delivery/service
• Proper food handling and storage is Customer's responsibility post-delivery
• We are not responsible for food safety of leftovers or food stored beyond recommended time limits
8.3 Special Dietary Requests
• Custom dietary accommodations are provided on best-effort basis without guarantee
• We cannot guarantee complete elimination of allergens from dishes
• Customer should verify ingredients if dietary restrictions are critical
• Menu items may vary based on seasonal ingredient availability
8.4 Health and Medical Conditions
• Customers with severe food allergies or medical conditions should consult healthcare providers
• We recommend having emergency medication available at events
• We are not liable for medical emergencies related to food consumption
9. Delivery and Setup Terms
9.1 Delivery
• Delivery times are estimates and may vary due to traffic and weather
• Customer must be present to receive delivery
• Additional charges apply for delivery outside standard service area
• We reserve the right to reschedule deliveries due to unsafe conditions
9.2 Setup and Equipment
• Setup services available for additional fee
• Customer responsible for providing adequate space and utilities
• We are not responsible for damage to Customer's property during setup
• Equipment must be returned in original condition
9.3 Venue Requirements and Access
• Customer must ensure venue permits outside catering
• Customer responsible for obtaining necessary permits
• Venue must meet basic health and safety requirements
• Customer must ensure venue access, parking, and loading areas are available at scheduled delivery times
• Customer responsible for providing adequate electrical outlets and water access if required for our services
• We are not responsible for delays caused by venue access issues or inadequate facilities
9.4 Weather and Seasonal Considerations
• Outdoor events may be affected by weather conditions. Alternative indoor arrangements are customer's responsibility
• Seasonal menu variations may occur based on ingredient availability
• We will communicate any seasonal
10.1 Company Property
• All content on our Website is proprietary to Bombay Flavors LLC
• Recipes, menus, and culinary techniques are trade secrets
• Logo, brand name, and marketing materials are protected trademarks
• Unauthorized use of our intellectual property is prohibited
10.2 Customer Content
• Customer may share photos/reviews of our food on social media
• We may use Customer photos/testimonials for marketing with permission
• Customer retains rights to original content they create
11. Image and Marketing Disclaimer
Image Disclaimer: All food images displayed on our website, marketing materials, and social media platforms are for illustrative and reference purposes only. These images may include stock photography, styled food photography, or enhanced images that may not represent the exact appearance, portion size, or presentation of the actual food items served. The actual appearance, color, texture, and presentation of food items may vary from the images shown. Bombay Flavors LLC does not guarantee that the actual food products will match the images displayed. All images are the property of Bombay Flavors LLC or used under appropriate licensing agreements.
Marketing Materials:
We may use customer photos, testimonials, and event images for promotional purposes with appropriate consent. Customers retain rights to their original content while granting us permission to use such content for marketing our services.
12. Limitation of Liability
12.1 General Limitations
• Our liability is limited to the amount paid for Services
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for lost profits, business interruption, or personal injury
• Liability limitations apply to the fullest extent permitted by law
12.2 Food-Related Incidents
• Customer assumes all risk for food-related illness or injury
• We are not liable for allergic reactions or dietary-related health issues
• Customer responsible for informing guests of potential allergens
12.3 Event and Property-Related Issues
• We are not responsible for venue-related problems
• Weather-related cancellations beyond our control are not our responsibility
• We are not liable for event success or attendance
• Customer responsible for any damage to our rental equipment or property during events
• We are not responsible for issues with other vendors at customer events
• We are not liable for third-party vendor performance or coordination
13. Indemnification
Customer agrees to defend, indemnify, and hold harmless Bombay Flavors LLC, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:
• Customer's use of our Services
• Violation of these Terms by Customer
• Food allergies or dietary restrictions not properly disclosed
• Injury to persons or property at Customer's event
• Customer's violation of applicable laws or regulations
• Misrepresentation of information provided to us
14. Privacy and Data Protection
14.1 Information Collection
• We collect information necessary to provide Services
• Personal information is used only for business purposes
• We do not sell or share personal information with third parties
• Data retention follows industry standards
14.2 Marketing Communications
• We may send promotional emails and offers
• Customer may opt-out of marketing communications
• We respect Customer privacy preferences
15. Dispute Resolution
15.1 Governing Law
• These Terms are governed by the laws of California
• Any disputes will be resolved in the courts of Alameda County, California
15.2 Complaint Process
• Complaints must be submitted in writing within 30 days
• We will investigate and respond within 10 business days
• Good faith effort will be made to resolve disputes amicably
15.3 Arbitration
• Disputes exceeding $1,000 may be subject to binding arbitration
• Arbitration will be conducted under California Arbitration Act
• Customer waives right to jury trial for arbitrated disputes
16.Website Terms
16.1 Website Use and Security
• Website is for informational and ordering purposes only
• Customer must provide accurate information
• Unauthorized use of Website is prohibited
•We are not responsible for data breaches or unauthorized access to customer accounts beyond our reasonable control
• Website glitches or technical issues may affect order processing - customers should confirm orders via phone or email
16.2 Online Ordering System
• Online orders are subject to confirmation and availability
• Technical issues may occasionally affect the ordering system
• Customers should verify order details before finalizing
• We recommend contacting us directly for large or complex orders
16.3 Third-Party Links and Services
• Our Website may contain links to third-party sites
• We are not responsible for third-party content or services
• Third-party terms and conditions apply to their services
• Payment processing through third-party providers is subject to their terms and security measures
16.4 Website Availability
• We strive for continuous Website availability
• Temporary interruptions may occur for maintenance
• We are not liable for Website downtime or technical issues
17. Modification of Terms
• We reserve the right to modify these Terms at any time
• Updated Terms will be posted on our Website
• Continued use of Services constitutes acceptance of modified Terms
• Material changes will be communicated to existing customers
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between Customer and Bombay Flavors LLC regarding the Services, superseding all prior agreements and understandings.
20. Contact Information
For questions about these Terms or our Services, please contact us:
Bombay Flavors LLC
Address: Fremont, California
Phone: +1 510 714 4642
Email: contact@bombayflavors.com
Website: www.bombayflavors.com
